Changing email or password

You can change your email address or password — or another user’s email or password — from the My profile page.

Changing your email or password while signed in to CareerPlug

1. Navigate to Account (circle with initials icon) > My profile.

2. Navigate to the Settings tab and click the Edit button.

3. At the top of your Profile Settings page, enter a new Email, as well as your Current Password.

4. If you wish to change your password, enter a New Password.

Passwords should be at least 8 characters long, and include an uppercase letter, a lowercase letter, a symbol, and a number. Passwords cannot contain personal identifiers, such as first and last names or email addresses.

5. Once you've updated your email and/or password, scroll to the bottom of the page and click the Save button.

Resetting your password

1. You also have the option to update your password by clicking the Reset Password button on the Settings tab in My profile.

2. A pop-up will prompt you to confirm the password reset — click the Send Reset Password Email button. A secure link to reset your password will be sent to your email address.

3. When you visit the link sent to your email, enter your new password twice and click the Change Password button.

Your password has been updated!

Resetting your password when signed out of CareerPlug

1. Navigate to the CareerPlug sign-in page.

2. Enter your Email Address and click the Continue button.

3. Click the Forgot your password? link under the Submit button.

4. Enter the Email Address associated with your CareerPlug account and click the Submit button. You'll receive an email with a link to reset your password.

Password reset emails contain a link that expires after 10 hours. If you wait more than 10 hours to reset your password, you'll need to click the Forgot your password? link again start the password reset process over.

Didn't get the password reset email? It's possible we have a different email for you on file than the one that you're using to sign in. Contact CareerPlug's Hiring Experts for more help troubleshooting your account!

5. Click the link included in your password reset email.

6. Enter your new password in both the New Password and Confirm New Password fields.

7. Click the Change Password button.

Your password has been updated!

Changing another user’s email or resetting their password

For security reasons, only Admin users can change another user's email address.

1. To edit an employee's email address, navigate to your Employees page.

2. Find the employee whose email address you want to change and click their name, or click the three dots icon followed by View Profile.

If you don't see the employee you're looking for, you can use the search box above your team roster to search by name.

3. Navigate to the user's Settings tab and click the Edit button in the top-right corner of the page.

4. Enter a new Email for the user.

5. At the bottom of the Profile Settings page, click the Save button.

Resetting another user's password

1. If the user needs to reset their password, click the Reset Password button.

2. A pop-up will prompt you to confirm the password reset. Click the Send Reset Password Email button.

Resetting Password Updated Popup

A secure link to reset their password will be sent to their email address.

Did you encounter an error?

In order to protect our clients, their employees, and their applicants, we have implemented a new password policy. Any time a user sets a password (whether changing their existing password or setting a new one), we check the user's password against an independently verified database of exposed passwords.

As the sophistication of bad actors and their tooling increases, it is important that we make constant improvements to maintain the security of our system and our clients' data.

If your chosen password was exposed in a previous data breach, an error message will be displayed and you'll need to choose a different password.