--- title: Troubleshooting | Help Center description: Solve common problems quickly with self-service resources to help you keep moving forward. --- [Skip to content](https://support.careerplug.com/troubleshooting#main-content) [Submit a Request](https://support.careerplug.com/kb-tickets/new) [![CareerPlug-Logo-2025.png\]](https://support.careerplug.com/hs-fs/hubfs/CareerPlug-Logo-2025.png?width=230&height=40&name=CareerPlug-Logo-2025.png)](https://support.careerplug.com) Open main navigation Close main navigation - [Submit a Request](https://support.careerplug.com/kb-tickets/new) - [Get help now!](https://support.careerplug.com/help) [Get help now!](https://support.careerplug.com/help) How can we help? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.careerplug.com/) 2. [Troubleshooting](https://support.careerplug.com/troubleshooting) # Troubleshooting Solve common problems quickly with self-service resources to help you keep moving forward. ## Contacting Support - [Contacting CareerPlug Support](https://support.careerplug.com/contacting-careerplug-support) - [CareerPlug's Consultant team](https://support.careerplug.com/careerplug-s-consultant-team) - [Preparing for a CareerPlug consultation](https://support.careerplug.com/preparing-for-a-careerplug-consultation) - [CareerPlug Site Status](https://support.careerplug.com/careerplug-site-status) ## Top Support Issues - [Help with signing into CareerPlug](https://support.careerplug.com/help-with-logging-into-careerplug) - [How to resolve bounced emails](https://support.careerplug.com/how-to-resolve-bounced-emails) - [Troubleshooting: Assessments](https://support.careerplug.com/troubleshooting-assessments) - [Troubleshooting: Not receiving applicants](https://support.careerplug.com/troubleshooting-not-receiving-applicants) - [Troubleshooting: Notification emails](https://support.careerplug.com/troubleshooting-notification-emails) - [Troubleshooting: Applicant visibility](https://support.careerplug.com/troubleshooting-applicant-visibility) - [Troubleshooting: Applicants aren't getting your emails](https://support.careerplug.com/troubleshooting-applicants-aren-t-getting-your-emails) - [Troubleshooting: Employee can't sign into Onboarding to complete forms](https://support.careerplug.com/troubleshooting-employee-can-t-log-into-onboarding-to-complete-forms) - [Troubleshooting: Sign in link expired](https://support.careerplug.com/troubleshooting-login-link-expired) - [Troubleshooting: Can't post a job](https://support.careerplug.com/troubleshooting-can-t-post-a-job) - [Troubleshooting: Can't find an applicant](https://support.careerplug.com/troubleshooting-can-t-find-an-applicant) - [Troubleshooting: Employee visibility in Onboarding](https://support.careerplug.com/troubleshooting-employee-visibility-in-onboarding) - [Troubleshooting: Fixing formatting on an Indeed job posting](https://support.careerplug.com/troubleshooting-fixing-formatting-on-an-indeed-job-posting) - [Troubleshooting: Company logo not appearing on Glassdoor job posting](https://support.careerplug.com/troubleshooting-company-logo-not-appearing-on-glassdoor-job-posting) See less ▼ ## Video Library - [Weekly Live New User Training](https://support.careerplug.com/careerplug-weekly-live-trainings) - [Getting Started Videos](https://support.careerplug.com/getting-started-videos) - [Recorded Webinars](https://support.careerplug.com/recorded-webinars) - [Hiring Expert Videos](https://support.careerplug.com/hiring-expert-videos) - [How CareerPlug hires](https://support.careerplug.com/how-careerplug-hires) - [Remote hiring and onboarding during Covid-19](https://support.careerplug.com/remote-hiring-and-onboarding-during-covid-19) See less ▼ - [Troubleshooting](https://support.careerplug.com/troubleshooting#main-content) - [Contacting Support](https://support.careerplug.com/troubleshooting#contacting-support) - [Top Support Issues](https://support.careerplug.com/troubleshooting#top-support-issues) - [Video Library](https://support.careerplug.com/troubleshooting#video-library) - [Account](https://support.careerplug.com/account#main-content) - [Billing](https://support.careerplug.com/account#billing) - [Account Management](https://support.careerplug.com/account#account-management) - [Account Configuration](https://support.careerplug.com/account#account-configuration) - [Notifications](https://support.careerplug.com/account#notifications) - [Getting Started](https://support.careerplug.com/account#getting-started) - [What's New?](https://support.careerplug.com/whats-new#main-content) - [Monthly Updates](https://support.careerplug.com/whats-new#monthly-updates) - [Announcements](https://support.careerplug.com/whats-new#announcements) - [Attract: Job Postings](https://support.careerplug.com/attract-job-postings#main-content) - [Hiring Process](https://support.careerplug.com/attract-job-postings#hiring-process) - [New Job Postings](https://support.careerplug.com/attract-job-postings#new-job-postings) - [Existing Job Postings](https://support.careerplug.com/attract-job-postings#existing-job-postings) - [Attract: Targeted Recruiting](https://support.careerplug.com/attract-targeted-recruiting#main-content) - [Careers Page](https://support.careerplug.com/attract-targeted-recruiting#careers-page) - [Job Boards](https://support.careerplug.com/attract-targeted-recruiting#job-boards) - [Additional Sources](https://support.careerplug.com/attract-targeted-recruiting#additional-sources) - [Evaluate: Communication](https://support.careerplug.com/evaluate-communication#main-content) - [Applicant Management](https://support.careerplug.com/evaluate-communication#applicant-management) - [Applicant Tracking](https://support.careerplug.com/evaluate-communication#applicant-tracking) - [Messages](https://support.careerplug.com/evaluate-communication#messages) - [Contacting Applicants](https://support.careerplug.com/evaluate-communication#contacting-applicants) - [Evaluate: Interviews](https://support.careerplug.com/evaluate-interviews#main-content) - [Pre-Interview](https://support.careerplug.com/evaluate-interviews#pre-interview) - [Post-Interview](https://support.careerplug.com/evaluate-interviews#post-interview) - [Assessments](https://support.careerplug.com/evaluate-interviews#assessments) - [Onboard: New Hires](https://support.careerplug.com/onboard-new-hires#main-content) - [Making Your Hire](https://support.careerplug.com/onboard-new-hires#making-your-hire) - [New Hire Assignments](https://support.careerplug.com/onboard-new-hires#new-hire-assignments) - [Employee Access](https://support.careerplug.com/onboard-new-hires#employee-access) - [Onboard: Management](https://support.careerplug.com/onboard-management#main-content) - [Onboarding Configuration (Classic)](https://support.careerplug.com/onboard-management#onboarding-configuration-classic) - [Checklists (Classic)](https://support.careerplug.com/onboard-management#checklists-classic) - [Completed Onboarding](https://support.careerplug.com/onboard-management#completed-onboarding) - [Engage: Existing Employees](https://support.careerplug.com/engage-existing-employees#main-content) - [Integrations](https://support.careerplug.com/engage-existing-employees#integrations) - [Employer Forms](https://support.careerplug.com/engage-existing-employees#employer-forms) - [Employee Retention](https://support.careerplug.com/engage-existing-employees#employee-retention) - [Engage: Reporting](https://support.careerplug.com/engage-reporting#main-content) - [Charts](https://support.careerplug.com/engage-reporting#charts) - [Reporting](https://support.careerplug.com/engage-reporting#reporting) - [Compliance](https://support.careerplug.com/engage-reporting#compliance) - [Marketplace](https://support.careerplug.com/marketplace) [![CareerPlug-Logo-White](https://support.careerplug.com/hs-fs/hubfs/Branding/CareerPlug-Logo-White.png?width=230&height=40&name=CareerPlug-Logo-White.png "CareerPlug-Logo-White")](https://support.careerplug.com) Handcrafted in Austin, Texas © 2026 CareerPlug. All rights reserved.