When you add a new user to CareerPlug, you'll receive a notification that they have been added to your account, and the user will automatically receive an email with login details.
If the user's email address is entered incorrectly, they will not receive this email or have the ability to set their password. You will first need to update the user's email address and then send them a new reset password email.
If a new user doesn't receive their login details for any reason, here are a couple of options to provide them:
Option 1 — Send a new user a password reset email
1. To send users a password reset email, navigate to the Team page.
2. Find the employee whose password you want to reset and click their name, or click the three dots icon to the right of their name and select View Profile.
If you don't see the employee you're looking for, you can use the search box in the top right corner to search by name.
3. Navigate to the user's Settings tab.
4. Click the Reset Password button.
Your new user will be sent a link to set their password.
Option 2 — New user resets their own password
Any CareerPlug user can easily reset their own password.
1. Navigate to the CareerPlug sign-in page.
2. Enter your Email Address.
3. Click the Continue button.
4. Click the Forgot your password? link.
5. Enter your Email Address again and click the Submit button.
You will receive an email with a link to reset your password.
Password reset emails contain a link that expires after 10 hours. If you wait more than 10 hours to reset your password, you'll need to start the password reset process over again.