Changing email or password

You can change your email address or password — or another user’s email or password — from the My Profile page.

In this article:

Changing your email or password when logged into CareerPlug

1. Navigate to My Profile.

(1) Dashboard (My Profile arrow)

2. Navigate to the Settings tab and click the Edit button.

(2) My Profile - Settings Page (Settings + Edit Button)

3. At the top of your Profile Settings page, enter a new Email in the associated field, as well as your Current Password.

(3) My Profile - Settings Page (Revised Email+Current Password)

4. If you wish to change your password, enter a New Password.

Passwords should be at least 8 characters long, and include an uppercase letter, a lowercase letter, a symbol, and a number.

5. Once you've updated your email and/or password, scroll to the bottom of the page and click the Save button.

(4) My Profile - Edit Settings (Save Button)

Resetting your password

1. You also have the option to update your password by clicking the Reset Password button on the Settings tab in My Profile.

(5) My Profile - Settings Page (Reset Password)

2. A pop-up will prompt you to confirm the password reset. Click Send Reset Password Email.

(6) My Profile - Reset Password Pop-Up

A secure link to reset your password will be sent to your email address.

3. When you visit the link sent to your email, enter your new password twice and click the Change Password button.

Passwords should be at least 8 characters long, and include an uppercase letter, a lowercase letter, a symbol, and a number.

(7) Sign In Page - Change Password

Your password has been updated!

Resetting your password when logged out of CareerPlug

1. Navigate to the CareerPlug sign-in page.

2. Enter your email address and click the Continue button.

(8) Sign In Page (Email Add)

3. Click the Forgot your password? link under the Submit button.

(9) Sign In Page (Email Entered)

4. Enter the email associated with your CareerPlug account and click the Submit button.

(10) Sign In Page (Forgot Pass+Email Entered)

You will receive an email with a link to reset your password.

Each time a password reset is requested, an email is sent with a link to reset the password that contains a unique token. Be sure that you click the link in the most recent email to reset your password. If you get an error message that your reset password link has expired, simply go to the CareerPlug sign-in page and click the Forgot your password? link again to get a new email and link.

Didn't get the email? It's possible that we have a different email for you on file than the one that you're using to log in. Contact us for more troubleshooting help.

5. When you visit the link sent to your email, enter your new password twice and click the Change Password button.

Passwords should be at least 8 characters long, and include an uppercase letter, a lowercase letter, a symbol, and a number.

(11) Sign In Page - Change Password

Your password has been updated!

Changing another user’s email or resetting their password

For security reasons, only Admins can change another user's email address.

1. To edit an employee's email address, navigate to your Team page.

(12) Dashboard (Team tab)

2. Find the employee whose email address you want to change and click their name, or click the three dots icon followed by View Profile.

If you don't see the employee you're looking for, you can use the search box above your Team list to search by name.

(13) Team Page (3 Dot drop down)

3. Navigate to the user's Settings tab and click the Edit button in the top-right corner of the page.

(14) Employee Profile - Settings Page

4. Enter a new email address in the Email field.

(15) Employee Profile - Edit Settings

5. At the bottom of the Profile Settings page, click the Save button.

(16) Employee Profile - Edit Settings (Save Button)

Resetting another user's password

1. If the user needs to reset their password, click the Reset Password button.

(17) Employee Profile - Settings Page (Reset Password Button)

2. A pop-up will prompt you to confirm the password reset. Click Send Reset Password Email.

(18) My Profile - Reset Password Pop-Up

A secure link to reset their password will be sent to their email address.