Having trouble with candidates no-showing for interviews? With CareerPlug's text messaging feature, CareerPlug will automatically send applicants a text message reminder 24 hours before their interview, and again 3 hours before their interview.
To receive text reminders, applicants must have opted in to SMS communication during the application, by law. Reminders will not be sent via SMS if the applicant has opted out.
In this article:
- How to automatically send texts
- The interview reminder text
- When reminders are not sent
- Turning the reminders off
How to automatically send texts
To have interview reminder texts start sending automatically, confirm or schedule your interviews with applicants in CareerPlug (so we know when to send your applicants the reminder). Do this by clicking the Schedule or Confirm buttons and sending the corresponding messages.
The interview reminder text
“Hi [FIRST NAME] - this is a reminder that you have an interview scheduled with [ACCOUNT NAME] for [JOB TITLE] tomorrow at [TIME + TIME ZONE]. If you need to cancel or reschedule, just reply to this text.”
Here's an example of what this text looks like to an applicant:
If your applicant responds to the text, you'll get an email letting you know what they say. You can adjust these notification settings.
To respond, you'll log into CareerPlug and click the Notifications icon:
Click Reply to text the applicant about rescheduling or canceling the interview.
When reminders are not sent
Interview reminder text messages are sent exactly 24 hours before a scheduled interview and 3 hours before a scheduled interview. If you schedule an interview less than 24 hours in advance, CareerPlug will still send a 3-hour reminder but not a 24-hour reminder. And if you schedule an interview less than 3 hours in advance, CareerPlug will not send any reminders.
Turning the reminders off
Navigate to Settings > My Organization > Company Profile and scroll to the Advanced Options area. Deselect the Enable Interview Reminder Text Messages to Applicants checkbox and click Save.