Troubleshooting: Applicant visibility

If a user on your account reports that they have access to no jobs and no applicants when you know this should not be the case, the first step is to check your locations to make sure that the correct employees have access to them.

Full and limited access users must be tied to the locations to which they should have access. If your employee is not synced with their locations, they will not have access to jobs posted in those locations and/or the applicants who apply to those jobs.

Follow these steps to give your employees access to locations:

1. Navigate to Settings > My Organization > Locations.

2. Click the Edit button next to the location you want the employee to have access to.

3. Under the "Participating Users" section, click the field and begin typing a user's name who you want to have access to the jobs and applicants in this location. When you see their name appear, click it to add them.

4. Click the Save button at the bottom of the page. Repeat the above steps for each location to which the employee should have access.

As a final check, ensure the employee has the correct level of access to CareerPlug. You can check this by editing their user record by navigating to Settings > My Organization > Team.