In this article:
- You can't find an applicant's assessment score
- Applicants are not receiving your assessment email
- Applicants are not completing your assessments
- You cannot send an assessment invite
- An assessment is missing a score
- You need to resend an assessment link
You can't find an applicant's assessment score
To find an applicant's assessment score, click their name, then expand their Assessment hiring step. Click View.
If there are no assessments here, try the Applicant Evaluation tab.
Applicants are not receiving your assessment email
If you believe applicants aren't receiving the assessment invitation emails you send from CareerPlug, you have options. First, email deliverability is a potential issue. CareerPlug uses one of the largest email service providers in the world, which has very high email deliverability rate.
However, getting into anyone’s inbox is not guaranteed, and certain email services are more strict than others. The best thing you can do if you want to move forward with a candidate is reach out to them via another channel. Try calling or texting, even if it’s just to ask them to check their spam folder. If you believe candidates aren't receiving your emails, here are some more tips.
After you send an applicant an initial assessment invitation and get no response, consider sending them an email straight from your email client.
To do this, locate the applicant on your Applicants page. Click the applicant’s name. In their assessment step, click Resend Invite (but don’t send the email). Copy the assessment link in the email.
The applicant’s contact information is at the top of their applicant profile page. You can email the applicant the assessment link directly.
When the applicant completes the assessment, their scores will still be shown in CareerPlug as normal.
Second, email isn't always the best way to contact an applicant. For example, some applicants are more responsive to text messages. Consider enabling text messaging if you consistently find that applicants aren't responding to your emails.
Applicants are not completing your assessments
What's more likely than applicants not receiving your assessment invitations at all is that applicants are receiving your assessment invitations but not completing the assessments. Great applicants might be applying to multiple jobs at once, so it's possible that you'll hear crickets from candidates after you send them the link to complete a CareerPlug assessment. If this happens often, or you're only getting a limited number of excellent candidates, consider changing up your hiring process.
For example, make a phone screen your initial contact with an applicant and then let them know that an assessment invitation or a formal application is on the way. This can help with your candidate drop-off. In this case, we suggest moving your phone screen after the review step and before your assessment step in your hiring process. Here's how to edit your hiring process.
Another option is to enable text messaging.
You cannot send an assessment invite
In order to use assessments, you must have a paid CareerPlug account.
If you have a paid CareerPlug account and still do not have the ability to send assessments, it's possible that the assessments are not assigned to your job.
To ensure that assessments are assigned to your job, locate an applicant to whom you are unable to send an assessment. In the Applied For column, note the job to which the applicant applied. Click the job name, then click the Edit button in the top right corner.
Click the Applicant Evaluation tab, and under the Assessments heading, make sure the toggle is turned on for all of the assessments you want to send to applicants who apply to this job.
If you find more applicants to whom you cannot send the assessment invite, it's a good idea to do an audit of all your job postings and/or job templates and ensure the correct assessments are selected on each job.
An assessment is missing a score
If both assessment scores are missing, that means the applicant has not yet completed their assigned assessment(s).
In some cases, the applicant has completed one assessment but not the other. In either case, you can send the applicant a reminder to complete their assessments or their other assessment by clicking Resend Invite.
Another situation is when an assessment score or scores appear as imported, and the other score appears as pending. This means that this applicant applied to a job at another company and that company required the same assessment as you do. If only one score is pending, when you invite the applicant to take assessments, they will only be prompted to take the assessment that they have not yet taken.
You need to resend an assessment link
To re-send an assessment link, click Resend Invite under the applicant's assessment hiring step.