---
title: "Troubleshooting: Notification emails"
description: If you are struggling with receiving notification emails from CareerPlug, be sure to try these steps first.
---
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# Troubleshooting: Notification emails
If you're not receiving certain emails from CareerPlug, try these options to resolve the issue:
### Check your email client's spam folder
Check to see if if CareerPlug emails are being sent to your Spam folder. If Gmail keeps sending messages from CareerPlug to the Spam folder, you can make it stop by explicitly telling Gmail that the email is safe, which will allow it through the spam filter. [Here's how to do that.](https://www.lifewire.com/how-to-whitelist-a-sender-or-domain-in-gmail-1172106)
### Check with your IT department
It may be necessary for your company to "whitelist" CareerPlug to ensure that you receive all emails from us.
### Check your default notification settings
Navigate to your **My Profile** page.
Navigate to your **Settings** tab and click the **Edit** button in the top-right corner of the page.
Scroll down to the Notifications section of the Profile Settings page, and you can toggle on or off:
- All applicant notifications
- Notifications for every new applicant you receive (or receive a Daily Digest)
- Notifications for every new Fast Track applicant you receive
- Notifications when applicants complete tasks
- Updates when existing applicants move into various hiring process steps
Make any necessary changes, then click **Save**.
More info: [Managing notification settings](https://support.careerplug.com/managing-notification-settings?hsLang=en)
### Check a specific job's notification settings
If the missing notifications are in regards to a specific job or job(s), find one of those jobs on the Jobs page and click the **Edit** button to edit it.
As you are editing the job, click the **Hiring Settings** tab at the top of the page. At the bottom of that page, you'll see the Team and Notifications section. Ensure that your name is listed here. If it is not, start typing your name and add it here. Click the **Configure Notifications** button and scroll to find your user record. Click the carat to expand your notifications settings. Ensure they are correct, then click **Apply**.
Click **Update Job Post** at the bottom of the page. If your notification settings for this job were incorrect, try checking another job and seeing if that is also the case.
### Consider applying your default notification settings to all existing jobs
You can do this by navigating to **My Profile**, then your **Settings** tab, and clicking the **Edit** button in the top-right corner of the page. Scroll down to the **Notifications** section of the Profile Settings drawer, and under Job Notifications, click the **Apply these settings to existing jobs** checkbox. Click the **Save** button at the bottom of the page to update your jobs.
Your default notification settings are those accessed in Step 3, from the Team page.
If you're still not receiving the emails that you should, there are a number of ways you can [manage your notification settings](https://support.careerplug.com/managing-notification-settings?hsLang=en).
Or, you can always click the **Contact** button at the top of this page to contact our Support Team, and we can further troubleshoot the issue.
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