To interact with your applicant faster and streamline the hiring process, we recommend creating at least one text message template.
In this article:
Creating text message templates
Text message templates work just like email message templates. One difference is that we encourage you to introduce yourself and your company, because applicants will be getting your texts from a phone number they don’t recognize.
To create a text message template, navigate to Settings > Templates > Messages.
Click the plus icon (+) and select Create Text Message Template.
Fill out the text message template information:
- Give the template a descriptive Title.
- For example, "Phone Screen Invite - Text Message"
- Select the Purpose of the text.
- For example, to Invite applicants to a phone screen or Schedule an in-person interview.
- Type the content of the text in the Body section.
- Use dynamic fields to populate the applicant's name, the job they applied to, and more.
Tip: Include your company name so that applicants know with which company they are corresponding.
Select the hiring step(s) in which you want to be able to use this template.
When you use a text message template, applicants to whom you send it will automatically be advanced in the hiring process. If you text applicants without a template, they will not be automatically advanced in the hiring process.
Here are some sample text message templates.
Texting applicants using a template
To use one of your text message templates, navigate to your Applicants page.
Click the Send Invitation button on an applicant in the Assessment, Phone Screen, Interview, or References hiring step.
In the Invite drawer, select the text message template you want to send from the Template drop-down.
If you only have one template available for the hiring step, it will be selected and pre-filled by default. We recommend cleaning up the text before clicking Send.
You will get responses to your text messages in your CareerPlug account. Your notifications icon will be illuminated with a green dot when you have a new text. Click the icon to view and respond to the text.
Note: Although you can email multiple applicants at once, you currently cannot text multiple applicants at once using a text message template. However, using text message templates does make texting an applicant quicker than typing individual texts.