Note: If you fail to type your password correctly 5 consecutive times, your account will be locked. When this happens, you'll receive an unlock email that contains a token that lets you log in and set a new password.
If you have successfully logged into CareerPlug in the past and know the email associated with your account:
1. Navigate to the CareerPlug sign-in page.
2. Enter your Email Address.
3. Click the Continue button.
4. Click the Forgot your password? link.
5. Enter your Email Address again and click the Submit button.
You will receive an email with a link to reset your password.
Password reset emails contain a link that expires after 10 hours. If you wait more than 10 hours to reset your password, you'll need to start the password reset process over again.
If you never get the password reset email or you get an error that says 'Invalid email or password,' the problem might be that you are attempting to use a different email to log into CareerPlug than the one we have on file for you. Click here for more troubleshooting help.
The first task is to ask an administrator on your account to confirm your email address in CareerPlug. Whatever email we have on file for you will need to be the one you use to log in for the first time. Once you log in for the first time, you can change the email on your account. For security reasons, neither CareerPlug nor an administrator on your account can change your email for you.
If you are the only administrator on your account, contact us and we can help. If you give us your name and your company's name, and even let us know some possible email addresses that might be on file for you, we can help you determine which email address we have on file.
Once your login email is confirmed, try logging in. If you still get an error, you need to reset your password. Click the Forgot your password? link, enter the email address associated with your account, and set a new password so you can log in. You will need access to the email inbox on file in order to receive the reset password email. If the email we have on file is not the best email for you, you can navigate to My Profile in the top-right corner of your screen in order to change your email once you have logged in.