You have the ability to send disqualified applicants an automatic rejection email and mark them as inactive. This will save you time and potentially strengthen your hiring brand because it’ll be even easier to follow up with all applicants.
We recommend waiting until you have monitored your disqualified applicants and adjusted prescreen questions to accurately disqualify applicants before enabling this change.
- Learn more about prescreen questions.
- Learn more about using your prescreen questions to disqualify applicants.
How it works
When an administrator on your account enables the Automatically Reject Applicants feature, they will be prompted to adjust the automatic rejection email settings.
First, you should specify how long after an applicant applies and is marked as disqualified that they should receive the rejection email. In addition, you should set the rejection email template (only one can be used for this feature). Learn how to create a new rejection email template.
After you enable the feature, you will have the option to send rejection emails to any currently disqualified applicants that you may have. Whether you choose to do so or not, once you save your settings, they will be applied to new applicants who get marked as disqualified based on their answers to prescreen questions. Rejection emails are sent based on the applicant’s local time zone, and they will only be sent during normal business hours.
Enabling the feature
If you want to send automatic rejection emails, an administrator on your account should navigate to Settings > Hiring Tools > Automatically Reject Applicants.
Click the button to Enable Automatic Rejection of Applicants.
On the following page, specify how many business days after a disqualified applicant applies that they should be rejected (1 to 30 days). Select the rejection email template that you would like to send to disqualified applicants. Learn how to create a new rejection email template.
Click Save when you are finished specifying your settings.
On the following page, you’ll be asked if you want to send rejection emails to your currently disqualified applicants, if you have any. If you choose to do so, those rejection emails will be sent in 1 hour from now.
Regardless of what you choose, new disqualified applicants will now receive the rejection email template that you specified. Rejection emails are sent based on the applicant’s local time zone and are only sent during normal business hours.
Example: An applicant named Adam lives in California and applies to a job at your company at 1 am PST on December 8th. He is disqualified for the position because it requires 5 years of sales experience and he just graduated high school. You have configured automatic rejections to happen 3 days after the applicant applies. On December 11 at 8 am PST, Adam receives an automatic rejection letter and his applicant record in CareerPlug is marked as inactive.
Viewing scheduled rejections
When you are viewing your list of disqualified applicants and you have configured automatic rejections, you’ll be able to see the rejections showing as scheduled emails. This will let you confirm that automatic rejection emails are going out.
Click the Disqualified tab on your Applicants page.
Then, click an applicant's name, then click their All Activity tab.