---
title: Getting Started Guide - State Farm Users
description: A guide to help State Farm users get started using CareerPlug.
---
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# Getting Started Guide - State Farm Users
Welcome to your State Farm CareerPlug account!
##### In this article:
- [CareerPlug Overview](https://support.careerplug.com/getting-started-guide-state-farm-users#overview)
- [Sign into Your CareerPlug Account](https://support.careerplug.com/getting-started-guide-state-farm-users#log-in)
- [Configure your careers page](https://support.careerplug.com/getting-started-guide-state-farm-users#careers)
- [Post your first job](https://support.careerplug.com/getting-started-guide-state-farm-users#post-job)
- [Job posting tips](https://support.careerplug.com/getting-started-guide-state-farm-users#tips)
- [Review and contact your applicants](https://support.careerplug.com/getting-started-guide-state-farm-users#review)
### CareerPlug Overview
For an overview of your State Farm CareerPlug account, watch [this video](https://www.youtube.com/watch?v=1n7vdlAWDgU), or learn more below.
You can use CareerPlug on the go. CareerPlug is mobile-optimized, meaning that anything you can do on your desktop, you can also do on a phone or tablet.
### Sign into Your CareerPlug Account
Visit [app.careerplug.com](https://app.careerplug.com/) in your web browser and enter your email username and password. If you do not remember your password, click the **Forgot your password?** link and follow the guided steps to set a new password.
#### Did you encounter an error?
In order to protect our clients, their employees, and their applicants, we have implemented a new password policy. Any time a user sets a password (whether changing their existing password or setting a new one), we check the user's password against an independently verified database of exposed passwords. As the sophistication of bad actors and their tooling increases, it is important that we make constant improvements to maintain the security of our system and our clients' data.
If your chosen password was found previously in a data breach, an error message displays and you will need to choose a different password.
.png?width=450&height=162&name=Change%20Password%20%5BPassword%20found%20in%20breach%5D%20(3.30.26).png)
### Configure your careers page
**Note:** Only [Admin users](https://support.careerplug.com/changing-a-users-access-level-permissions?hsLang=en) can configure an account's careers page.
Your careers page is your custom recruiting site for your company. You can find this by clicking the **Careers Page** button in the top right-hand corner of your CareerPlug dashboard. All of your job posts can be accessed from this link, so if you ever need to refer an interested candidate to apply for a job, you can tell them to apply directly via this link.
%20(NavCOL)%20(Standard)%20pointing%20to%20careers%20page.png?width=670&height=218&name=Dashboard%20(6.9.26)%20(NavCOL)%20(Standard)%20pointing%20to%20careers%20page.png)
This link may be placed on your email signature line, on a business card, and even on your company's website. You can also post this link to outside sources, such as Facebook or local university career centers, to drive applicant traffic from those sources to your CareerPlug system.
Here's an example:
We recommend configuring your careers page before you post your first job. [Click here for an in-depth guide detailing how to configure your careers page.](https://support.careerplug.com/configuring-your-state-farm-careers-page?hsLang=en)
### Post your first job
**Note:** Only [Admin and Full Access users](https://support.careerplug.com/changing-a-users-access-level-permissions?hsLang=en) can post jobs.
Watch [a video](https://www.loom.com/share/da3c674cea9745ddbe1492f3fe989709) on how to post a State Farm job or follow along below.
On the Jobs page, click the **plus icon (+)** in the top right corner of your screen.
%20Pointed%20to%20new%20job%2c%20no%20dropdown.png?width=670&height=165&name=Jobs%20Page%2c%20Active%20(Nav%20Bar%20Expanded)%20Pointed%20to%20new%20job%2c%20no%20dropdown.png)
**Use a job template:** Use a prebuilt template configured by CareerPlug for specific State Farm roles. You can click the **Preview** link to see how these prebuilt templates look when posted on a careers page.
#### Use a job template
When you select one of the job templates we have built for you, you will not have to customize the job posting (although you can make minor changes if you feel the template is close but not exactly what you need). The templates have all of the prescreen questions, requirements, and descriptions for their unique role types:
| **Category** | **Job Template** |
| --- | --- |
| **General** | - Agency Manager - Assistant Director of Operations - Director of Customer Service - Director of Operations - General Manager - Human Resources Manager - Marketing Liaison - Operating Manager - Productions Manager |
| **Internship** | - Intern |
| **Sales, General** | - Account Associate - Account Manager - Account Representative - Acquisition Specialist - Business Development Manager - Business Development Representative - Multi-Line Manager - Telemarketer |
| **Sales, Specialized** | - Business Insurance Position - Financial Services Representative - Life Insurance Position - Life/Health Insurance Position - Multi-Line Repreentative - Registered Representative |
| **Service** | - Customer Care Manager - Customer Retention Specialist - Customer Service Representative - Receptionist |
Click here for more information about [posting State Farm jobs](https://support.careerplug.com/posting-state-farm-jobs?hsLang=en).
### Job posting tips
**Note:** Only [Admin and Full Access users](https://support.careerplug.com/changing-a-users-access-level-permissions?hsLang=en) can post and sponsor jobs.
#### Sponsoring a Job with Indeed
Rather than needing to communicate with an Indeed rep and manage all of your sponsored jobs on Indeed, you now have the ability to sponsor a job directly through the CareerPlug.
Find the job on the Jobs page that you wish to sponsor on Indeed. Click the **Indeed:** **Start Sponsoring** below the job to be sponsored.
%20Sponsor%20options%20highlighted.png?width=670&height=264&name=Jobs%20Page%2c%20Active%2c%20Sponsorship%20Available%20(Nav%20Bar%20Expanded)%20Sponsor%20options%20highlighted.png)
This link opens a pop-up that allows you to set a budget for the job posting and enter your Indeed account information.
This will set the job as sponsored in CareerPlug's standard Indeed feed and set the budget for the job based on the option selected in the popup. The next time the feed updates, Indeed will process the sponsorship request. This means that sponsoring your job through CareerPlug will not be instant and may take up to 12 hours to update in the feed. If Indeed has questions, needs to collect payment information, or otherwise contact the user about their sponsored posting they will do so outside of CareerPlug. [More information here.](https://support.careerplug.com/sponsoring-jobs-on-indeed?hsLang=en)
#### Posting a Job to Outside Sources
The most successful hiring managers don't wait for qualified applicants to filter in. Instead, they take an active recruiting approach and post their jobs on as many outside sources as possible.
While the [job boards CareerPlug automatically sends your jobs to](https://support.careerplug.com/job-boards-where-careerplug-automatically-sends-your-jobs?hsLang=en) often produce a high volume of applicants, posting on local job boards, getting the word out on social media, and posting to industry-specific job boards can bring in many more strong applicants.
To post your job to local job boards and other sources, go to your **Jobs** tab and find the job that you would like to post to additional sources. Click the **three-dot icon** and select **Share**.
%20(Share+Job%20highlights).png?width=670&height=253&name=Jobs%20Page%2c%20Active%2c%20Three%20Dots%20(Nav%20Bar%20Expanded)%20(Share+Job%20highlights).png)
To post to Craigslist, Handshake, or another non-partner job board: Click the **Track Custom Sources** tile.
%20Track%20custom%20sources%20tile.png?width=670&height=368&name=Jobs%20Page%2c%20Share%2c%20Custom%20Sources%20(7.16.26)%20Track%20custom%20sources%20tile.png)
Learn more about [creating a custom source](https://support.careerplug.com/creating-a-custom-source?hsLang=en) and [sharing jobs to custom sources](https://support.careerplug.com/sharing-jobs-to-custom-sources?hsLang=en).
To post to a source that is not listed (for example, a local university or Chamber of Commerce), click the **Add Custom Source** button at the bottom. Type the name of the source into the box labeled “Enter a title for custom source” and then click **Save**. This creates a unique URL that you will use when posting to external sources. In order to drive applicants back to your careers page, you must include this unique URL in whatever external job posting you create.
You can always find this link again by following the same steps above.
To post to a social site, like X, LinkedIn, Facebook, or NextDoor, click the associated social media icon in the **Share to Social Media** tile.
%20Share%20on%20social%20media.png?width=670&height=352&name=Jobs%20Page%2c%20Share%20Popup%20With%20Nextdoor%20(7.16.26)%20Share%20on%20social%20media.png)
Learn more about [sharing your jobs on social media](https://support.careerplug.com/sharing-your-jobs-on-social-media?hsLang=en).
#### Posting at a Later Date
Setting a job to post at a later date lets you set a job to post on the best days for applicant flow — Monday through Wednesday — without having to sign into your account on those days. Job seekers are most active on the job boards Monday through Wednesday. We recommend posting your jobs to be available to job seekers for these days to give you the highest visibility for your jobs and the highest potential applicant flow.
When you click the **Post a Job** button from your Dashboard or Jobs tab, the last step will be selecting the job posting status in a pop-up that appears. If you choose **Pending** or **Accepting for Future Openings** as your job status, an option to **Post this job at a later date** appears. Turn the toggle on, then use the calendar icon to select any date in the future you'd like your job to be posted. When you click the button to **Post Job**, the job will be saved on your Draft tab.
Due to the volume of job postings submitted to job boards, new jobs may take up to 24 business hours to appear in their organic job feed. If it’s taking longer for your job to show up, it could be a result of the job board performing a thorough quality review in order to protect the applicant experience.
As a result, we suggest posting your jobs on Friday or Saturday to ensure they are live by the following Monday.
### Review and contact your applicants
#### Reviewing new applicants
You can view all of your applicants on your **Applicants** page. Click the **Start Review** button to get started.
%20(NavEXP)%20(New%20App%20to%20review)%20(nav+review%20button%20highlights).png?width=670&height=262&name=Applicants%20page%20(6.9.26)%20(NavEXP)%20(New%20App%20to%20review)%20(nav+review%20button%20highlights).png)
This brings you to a page where you will quickly view applicant resumes, one after the other. Other important information is available here, including the job that the candidate applied for and any answers to prescreen questions.
After reviewing the candidate's resume and prescreen information, it's time to decide whether to reject or advance them.
Click the **thumbs-up icon** to move an applicant forward in your hiring process. Click the **thumbs-down icon** to send a courteous rejection email.
You'll be able to review and edit a pre-written message template before you send it to the applicant.
To learn how to move your applicants through the rest of your hiring process, watch [this video](https://www.loom.com/share/d0360d5dc27b4e19b4f6288ff515c3b6) or follow the steps below:
#### Using your hiring process
Your hiring process is the set of steps that each applicant goes through before they are hired. Using a hiring process keeps you organized and helps to remove bias from the hiring process.
In CareerPlug, each applicant’s full hiring process is visible on the applicant's profile page. To view an applicant’s profile page, click their name. Here, you will see the full hiring process laid out for you.
.png?width=400&height=522&name=Applicant%20Profile%20Page%2c%20Hiring%20Process%2c%20State%20Farm%20(8.25.26).png)
On the Applicants page, the buttons in the Actions column will tell you the next step in the hiring process for an applicant. If you wish to view the full hiring process, click the applicant's name.
**Note:** You must manually click the **thumbs-up icon** once a hiring step has been completed in order to move each applicant to the next step.
#### Review step
Before taking any action on an applicant, make sure to review their prescreen question responses and resume.
The applicant’s prescreen score — an average grade based on their answers to any prescreen questions that you chose when you created this job — is visible in the box to the left of their name. **Hover over the score** to view the answers to the prescreen questions.
Click the **Quick Look** link under an applicant’s name to view their resume.
%20(NavCOL)%20(New%20App%20to%20review)%20Quick%20Look.png?width=670&height=262&name=Applicants%20page%20(6.9.26)%20(NavCOL)%20(New%20App%20to%20review)%20Quick%20Look.png)
Some candidates might be marked as "Fast Track" (the green double arrows pictured below). Fast Track candidates marked a preferred answer to a prescreen question.
[Fast Track](https://support.careerplug.com/fast-track?hsLang=en) helps you identify and contact your top applicants faster. Applicants will be indicated as Fast Track based on responses to initial screening questions set on the job posting. As soon as a Fast Track applicant applies, the job's hiring manager will receive a notification email. You will also be able to see the Fast Track icon next to their prescreen score (the green double arrows pictured below).
An example of how Fast Track works: If one of your prescreen questions asks "Are you bilingual in Spanish?" and the job requires Spanish fluency, "Yes - Fluent" might be marked as a Fast-Tracked answer by the person who set up the job posting.
If an applicant is deemed acceptable, click the **thumbs-up icon**.
If you don’t want to move forward with the applicant, click the **thumbs-down icon** and send the applicant a pre-written, courteous rejection letter.
We recommend always sending rejection emails. It's better for a candidate to hear bad news from you than no news at all.
#### Assessment step
If your company uses CareerPlug's assessments, the assessment hiring step is generally after the review step.
Send the assessments to an applicant to measure them on the characteristics most important to the position.
Click the **Send Invitation** button to load a pre-written email that you can send straight from the CareerPlug.
The email won't be sent until you click **Send Email**.
Sending emails through CareerPlug allows you to track the day you sent the email. Your entire communication thread will appear in the **All Activity** tab on the applicant’s profile page.
#### Phone Screen/Interview step
In many hiring processes, the next steps are the Phone Screen (a basic phone interview with your applicant) and the Interview (an in-person interview with your applicant).
Click **Send Invitation** to open up a pre-written message template that asks the applicant for some days and times they would be available for the interview.
You will correspond with the applicant from your own email inbox.
Once you and your applicant have agreed upon a time, you can click the **Schedule Interview** or **Confirm Interview** button to send a confirmation email and calendar invite to the applicant. You have the option to sync it to your calendar as well.
You'll be able to review and edit the pre-written message template before you send it to the applicant.
#### Interview Scorecards
Scorecards are interview guides filled with suggested questions for you to use while you are interviewing your applicant. You can rate your candidate’s responses, make comments on the scorecard, and save their scorecard for other managers to access.
In hiring steps with interviews, you have the option to complete a scorecard.
View all scorecards on the **Scorecards** tab.
#### Deactivate & Reject
During any part of the hiring process, if you do not wish to move forward with an applicant, click the **thumbs-down icon** to the far right. This will not completely remove the applicant from CareerPlug, it will simply remove them from your active applicant view. It will also give you the option to send them a pre-written rejection email (we highly recommend doing so!)
#### Other hiring steps
##### References step
Click the **Invite** button to load a pre-written email requesting professional references. You can also use a scorecard to evaluate those references once you've contacted and interviewed them.
##### Offer step
You have the option to send applicants digital offer letters if an administrator on your account has set up an offer letter template. [Click here to learn how to send offer letters through CareerPlug.](https://support.careerplug.com/using-offer-letters?hsLang=en#send)
##### Background step
CareerPlug does not conduct background checks. However, we do work with a couple of partners that many of our clients use for their background check needs. Working with one of our partners will allow you to fully integrate your background checks with your hiring process. [Learn more.](https://support.careerplug.com/background-checks?hsLang=en)
##### Hire step
Marking hires is extremely important in order to keep your reporting accurate. When your business makes its first hire, [we'll plant a tree in your honor through our partnership with WeForest!](https://www.weforest.org/partner/careerplug)
Hiring will move the applicant and all of their information to your Team page. If you use CareerPlug's Onboarding, the applicant will also be moved there and accessible on the Employees page once they sign in for the first time. They'll be emailed with instructions for signing in to complete their new hire paperwork.
#### More Options
Clicking the **three-dots icon** on the far right side of an applicant's record will open a drop-down menu with these options:
- Add Comment
- Move to Pipeline
- Mark as Hired
- Share
- Transfer to another job
- Edit Applicant Info
%20(7.20.26).png?width=591&height=419&name=Applicants%20Page%2c%203%20dot%20drop%20down%2c%20focused%20(Unmarked)%20(7.20.26).png)
##### Move to Pipeline
During any part of the hiring process, if you find a strong applicant that is not exactly right for the position for which they applied, click **Move to Pipeline** option. This will enable you to save an applicant for future openings for which they may be a better fit.
##### Share
If you wish to share an applicant with another member of your team to review, click **Share**. A box will pop up allowing you to enter email addresses and an optional message before sending to your recipients.
##### Transfer to another job
Selecting **Transfer** allows you to move the applicant to a different job for which they might be a better fit. Simply select the CareerPlug job you want to transfer them to in the drop-down, then click **Submit Transfer**.
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